Terms and Conditions
1. General information and legal agreement
We operate Crusado under Curaçao license 8048/JAZ, and this agreement governs every interaction you have with our platform. By creating an account, you accept these terms in full.
This document covers account rules, payment procedures, game conduct, and your rights as a player. It applies to every visitor who registers, deposits, or plays on our site, regardless of how you access our services. We update these terms periodically to reflect regulatory changes or operational improvements, and continued use of our platform after changes take effect counts as acceptance.
If any section conflicts with local law in your jurisdiction, the stricter rule applies. We recommend reviewing this page occasionally, since we don't send individual notices for minor wording adjustments.
2. Account opening and eligibility
You must be at least 18 years old to open an account with us. One account per person is permitted, and it must be registered under your real identity.
Our platform processes registrations from individuals who can legally gamble under United Kingdom law and who are not located in a restricted territory. We ask that you provide accurate personal details during sign-up, including your full name, date of birth, and residential address. Incomplete or false information can lead to account suspension while we investigate.
Multiple accounts linked to the same household, device, or payment method may be merged or closed. We reserve the right to decline registration applications without providing a detailed explanation.
3. KYC and identity verification
We require identity verification before processing withdrawals above certain thresholds. This protects both your funds and our platform from fraud.
Verification typically involves submitting a government-issued ID, proof of address, and sometimes a payment method confirmation. We may request these documents at any stage of your account lifecycle, not only during withdrawal requests. Our team reviews submissions as quickly as possible, though processing times vary depending on document clarity and volume.
- Valid passport, driving licence, or national ID card
- Recent utility bill or bank statement showing your address
- Selfie verification in some cases
Accounts that fail verification within a reasonable timeframe may be restricted, and pending withdrawals may be delayed until checks are complete.
4. Account security and password confidentiality
You are responsible for keeping your login credentials private. We are not liable for losses resulting from shared or compromised passwords.
Your account should use a strong, unique password that you don't reuse elsewhere. Should you suspect unauthorised access, contact our support team immediately so we can secure your account and investigate. We may apply additional authentication steps, such as two-factor verification, particularly for high-value transactions.
Repeated login attempts from unfamiliar locations may trigger temporary account locks as a precaution. This is a standard security measure, not a penalty.
5. Deposits and account funding
Deposits must come from payment methods registered in your own name. We don't accept third-party funding under any circumstances.
Minimum and maximum deposit limits apply depending on your chosen payment method, and these are displayed clearly at checkout. Funds typically appear in your balance instantly, though some banking methods take longer to clear. Deposits made in error, or from unverified sources, may be reversed pending further checks.
We don't charge deposit fees, though your bank or payment provider might apply their own charges separately.
6. Withdrawal procedures and verification
Withdrawals are subject to successful identity verification and compliance checks. Processing begins once these requirements are satisfied.
We process withdrawal requests through the same method used for your deposit wherever possible, in line with standard anti-fraud practice. Processing times depend on the payment provider and can range from a few hours to several business days. Large withdrawals may undergo additional review before approval, which can extend processing slightly.
Should a withdrawal be declined due to incomplete verification, we will explain what's missing so you can resolve it promptly.
7. Bonus rules and wagering requirements
Bonuses come with wagering requirements that must be met before related winnings become withdrawable. Each promotion specifies its own terms, which we encourage you to read before opting in.
Wagering contributions vary by game type, with slots typically contributing fully and table games contributing less. We set maximum bet limits while a bonus is active, and exceeding them can void remaining bonus funds. Expiry dates apply to all bonuses, and unused amounts are removed once the window closes.
Bonus abuse, including the use of multiple accounts or exploiting promotional loopholes, may result in forfeited winnings and account restrictions.
8. Inactive and dormant accounts
Accounts with no login activity for an extended period are classified as dormant. We may apply a maintenance fee or close such accounts after prior notice.
We typically consider an account inactive after twelve months without a login or transaction. You will receive a notification before any dormancy fee is applied, giving you the opportunity to reactivate your account. Remaining balances are preserved and can be withdrawn upon reactivation, subject to standard verification.
This policy exists to manage unused accounts responsibly while protecting your funds from unnecessary risk.
9. Game fairness and RNG systems
All games on our platform use certified random number generators to determine outcomes. We don't manipulate results in our favour.
Our game providers undergo independent testing from recognised auditing bodies, and RTP figures are published within individual game information panels. Results are generated server-side, meaning no player or operator action can influence an outcome once a round begins. We can't guarantee winnings, and outcomes remain entirely random by design.
If you believe a specific game malfunctioned, contact our support team with details so we can investigate with the relevant provider.
10. Prohibited conduct and fraudulent activity
We prohibit any attempt to defraud, exploit, or manipulate our platform. This includes collusion, chip dumping, and the use of automated betting software.
Other prohibited behaviours include creating duplicate accounts, using stolen payment methods, exploiting technical errors for financial gain, and providing false identification. We monitor account activity continuously for patterns consistent with fraud or abuse. Accounts found engaging in prohibited conduct may be suspended immediately, with winnings forfeited and funds withheld pending investigation.
- Use of bots, scripts, or betting syndicates
- Exploiting software bugs or payment glitches
- Submitting falsified identity documents
- Operating linked accounts to abuse promotions
We reserve the right to report suspected criminal activity to relevant authorities, as required under applicable law.
11. Responsible gambling and self-exclusion
We provide tools to help you manage your play, including deposit limits, session reminders, and self-exclusion options. These tools are available in your account settings at any time.
Self-exclusion can be set for a fixed period or indefinitely, and once activated, reversing it before the chosen date isn't possible. We take requests seriously and process them without delay. Players showing signs of problem gambling may also be contacted by our team with information about available support resources.
Gambling should remain entertainment, not a source of financial pressure. Support organisations are available if you need outside help managing your play.
12. Complaints and dispute resolution
Complaints should first be raised with our support team, who will attempt to resolve the matter directly. Most issues are settled at this stage.
If a resolution isn't reached internally within a reasonable period, you may escalate your complaint to an independent dispute resolution service linked to our licensing authority. We cooperate fully with such bodies and provide relevant account information when required. Formal complaints should include your account details and a clear description of the issue.
We aim to handle every complaint fairly, though outcomes depend on the specific circumstances involved.
13. Intellectual property rights
All content on our platform, including logos, graphics, software, and game assets, belongs to us or our licensed partners. Unauthorised use is not permitted.
You may not copy, reproduce, distribute, or modify any part of our platform without written permission. This includes screenshots used for commercial purposes, scraped data, and replicated design elements. Game providers retain ownership of their respective titles, and our use of their content is licensed accordingly.
Violating these rights may result in legal action alongside account termination.
14. Anti-money laundering policy
We maintain strict anti-money laundering procedures in line with international standards. Suspicious transactions are flagged and investigated before funds are released.
Our compliance team monitors deposit and withdrawal patterns for signs of structuring, layering, or other activity associated with money laundering. We may request source-of-funds documentation for larger transactions or unusual account behaviour, and failure to provide this can result in withheld withdrawals. Accounts linked to confirmed illicit activity are closed immediately and reported to relevant authorities.
These checks protect our platform and our players, even when they add extra steps to the withdrawal process.
15. Voluntary account closure
You may close your account at any time by contacting our support team. We process closure requests promptly once identity is confirmed.
Before closure, we recommend withdrawing any remaining balance, since access to the account will be restricted afterwards. Pending bonuses are forfeited upon closure, and any bets in progress are settled first. We retain certain account records for a period after closure, as required under licensing and anti-money laundering obligations.
Reopening a closed account may require fresh verification, depending on how long it has been inactive.
16. Governing law and jurisdiction
These terms are governed by the laws applicable to our Curaçao gaming license. Disputes are handled accordingly, alongside any relevant consumer protections available to United Kingdom residents.
Where local regulations grant you additional rights, those protections remain unaffected by this agreement. We aim to resolve disputes efficiently and in good faith, favouring direct communication before formal proceedings. Nothing in these terms limits statutory rights you may hold under United Kingdom consumer law.
Continued use of our platform signals your ongoing acceptance of this governing framework.
Responsible gambling disclaimer
Our services are intended for players aged 18 and over. Gambling carries financial risk, and we encourage you to play within your means and treat it as entertainment rather than income.
If gambling is becoming a concern, free and confidential support is available through GamCare on 0808 8020 133. We're committed to offering tools that help you stay in control, and reaching out for help is always a sign of strength, not weakness.