Privacy Policy
1. Nature and scope of personal data collected
When you register an account with Crusado, we collect a range of personal data needed to set up and manage your profile. This information lets us verify your identity, process payments and comply with UK gambling regulations.
The categories of data we collect include:
- Identity details such as full name, date of birth and residential address
- Contact information including phone number
- Financial information such as deposit and withdrawal records, payment card details, and banking information
- Account activity data such as login history, betting activity, and game preferences
- Technical data such as IP address, device type and browser information
- Verification documents submitted for KYC checks
2. Purposes and objectives of data processing
To process your payments and keep your account secure, we use your data for a number of operational purposes. Every use of your information is tied to a specific, documented reason.
We process your personal data for the following purposes:
- Account registration and identity verification
- Processing deposits, withdrawals and payments
- Preventing fraud, money laundering and underage gambling
- Complying with licensing and regulatory obligations
- Improving our platform and personalising your gaming experience
- Communicating account updates, promotions and important notices
3. Security measures and technical integrity
We want to be clear about how we protect your information. Our systems use industry-standard encryption to safeguard data both in transit and at rest.
Access to personal data is restricted to authorised personnel who need it to perform their duties. We conduct regular security reviews, use firewalls and intrusion detection systems, and store payment information through PCI DSS compliant processors. These measures are designed to prevent unauthorised access, accidental loss or unlawful destruction of your data.
4. Sharing information with third parties
Under GDPR, we only share personal data with third parties when there is a lawful basis to do so. We never sell your information for marketing purposes.
We may share your data with the following categories of recipients:
- Payment processors and banking partners
- Identity verification and KYC service providers
- Regulatory authorities and licensing bodies
- Fraud prevention and anti-money laundering services
- IT hosting and software providers who support our platform
- Law enforcement agencies where legally required
Each third party is bound by contractual obligations to protect your data and use it solely for the agreed purpose.
5. Cookie management and similar technologies
We use cookies and similar technologies to operate our platform effectively. These small files help us remember your preferences, keep you logged in and understand how you interact with our games. You can manage or disable cookies through your browser settings at any time, though some features may not work properly without them.
6. Data retention period
Your data belongs to you, but we're required to retain certain records for set periods under gambling and financial regulations. This means we don't keep information longer than necessary.
Account and transaction records are typically retained for five years after account closure to meet anti-money laundering obligations. Marketing data is kept only while you remain subscribed to our communications. Once retention periods expire, we securely delete or anonymise your information.
7. User rights over their data
As required by United Kingdom law and GDPR, you hold several rights regarding your personal data. These rights let you stay informed and in control of how we use your information.
You have the right to:
- Access the personal data we hold about you
- Request rectification of inaccurate or incomplete data
- Request erasure of your data where legally permitted
- Object to certain types of processing
- Request data portability to another provider
- Withdraw consent for marketing communications at any time
8. International data transfers
When your data is processed outside the UK or European Economic Area, we apply additional safeguards to keep it protected. This includes standard contractual clauses and agreements with providers who meet recognised data protection standards. We only transfer data internationally when necessary for payment processing, hosting or regulatory compliance.
9. Privacy policy updates
To reflect changes in our services or legal requirements, we may update this privacy policy from time to time. Any significant changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically so you stay informed about how we handle your data.
10. Contact information
We want you to feel confident reaching out with any privacy questions. Our data protection team is available to help with access requests, corrections or general concerns about your information.
Crusado is operated under Curaçao license 8048/JAZ, and we handle all data protection matters directly through our support channels. If you have concerns about how your data is processed, you can contact our team through the support options listed on our platform.
Gambling should always stay enjoyable and within your control. If you feel your gambling is becoming a problem, free and confidential support is available through the National Gambling Helpline at 0808 8020 133.
Crusado is intended for players aged 18 and over only.